Special Price Guarantee
For all scheduled flights, if you can get a cheaper flight on the same carrier and departing at the same day and time on the same route within 24 hours of making the booking with us (as time and date on your invoice) we will match the price (written proof required) or if we cannot we will refund your deposit. If you require the ticket within 24 hours the above does not apply. Fares are subject to change without prior notice.

When booking flights
Accurate Information correct at the time of booking must be relayed at the time of booking, as we can not be held responsible for the misspelled names, and incorrect date of ages entered, medical condition of the traveller if fit for travel. Please note all mailing address must match the name of the lead booking person and the registered address of payment details.

Please note in such events when inaccurate or dishonest information provided, passage of travel will not be honoured by the airlines and risk loosing full monies paid. It is mandatory that all details and information are supplied at the time of booking are accurate.

***Visa Prompt***
Please note for British Citizens, holding a full citizenship and a passport of the United Kingdom with a minimum of six months validity upon departure from India, require to obtain an Indian visa prior to departure. Please note in usual application a tourist visa process takes up to five working days if delivered in person.

We will not accept no liability of non-issuance of visas at the cost of forfeiting your air ticket.

E-Tickets
Your airline air-ticket will be in the form of an E-ticket. These days the vast majority of leading international airlines offer only electronic confirmation of your reservation, or 'e-ticketing’. E-tickets are very convenient and simple to reissue and replaces if lost or damaged.

Only a limited number airlines now offer the old fashioned carbon paper ticket.

Airfare
The season and class of air travel is determined by the cost of the airfare set the by airline of carriage, furthermore the terms of air ticket will be further determined by the yield “booking class” regardless of travelling in the First, Business, Premium Economy and economy cabins. We regret to inform that we do not have any direct influence over the rules of the yield class.

Please consider should you may require flexibility of date changes and cancellations, as in certain cases the lowest airline airfare may not be the most suitable as date changes and refunds may be prohibited. If you feel that a degree of flexibility may be required please contact our sales support centre on 0844 482 7200 and discuss the most appropriate fare conditions suited to the profile of travel.

Often with discounted airfares restrictions apply to date changes before and after departure, validity of the airfare and cancellations and refunds. Such changes will attract an administrative amendment fee, along with the appropriate fee levied by the airline. Please note Allison Brothers would only act as the facilitator between you and the airline.

For certain types of air tickets these may be non-changeable and non-refundable.

As with all types of airfares we strongly recommend that you carry appropriate travel insurance.

Check-In Times – Important to note.
All airlines expect passengers to arrive at a satisfactory time before departure usually three hours of travel regardless of the class of travel, to comply with check in and security formalities.

For passengers arriving later than the recommended check-in time airlines reserve the right of refusing the passenger boarding. This may mean ultimately that your existing air-ticket will be forfeited, and a new ticket will be required to be purchase. Kindly note we are unable to claim responsibility in such an event.

Infant airfares from 01 month to 23 months
These are worked on the basis of a percentage on the full published airfare. Please note on such a seat is not provided only a bassinet providing the infant does not exceed the maximum weight

Child Fares From 24th months to 11 years
When a child fare is purchased, a seat on the aircraft is provided. Please consider often the discounted airfare may be cheaper than the conventional discount applicable only on a full published air ticket. In certain cases the discount airfares could offer a greater cost reduction than the discounted published. If in doubt feel free to contact our sales support centre to call on contact our sales support centre on 0844 482 7200.

Frequent Flyer Program
We can not be held responsible for the utilisation of service for any part of your frequent flyer membership with the airline concerned. Any concerns should be addressed directly with the airline or the dedicated department of the membership flyer program.

Pre-booked Seats
With our best intentions we are unable to guarantee pre-booked seats, as we have no control over these. Such concerns should be address to the airline directly. Airlines always have the right to amend seats and make last minute operational changes.

Carriage and In-flight responsibility

Meals
Despite our best endeavours, we are unable to guarantee meals reflecting special, children’s, or religious dietary requirements, as these are always booked on a request basis. Such as we are unable to guarantee food items served as meals or snacks, or guarantee against items of food served instigating adverse allergic side affects . We are also unable to guarantee meals provided are made in nut free environments, in such circumstances passengers addressing such concerns should make arrangements to carry their own meal aboard. Please note airlines may charge for special meals and such meals.

We also regret that we can not be held liable for the non-availability of a meal or drinks service on board a flight.

Your contract
Allison Brothers Ltd, head office 65 Judd Street, London WC1H 9RF.

The contract between “you” the client and “us” the ticket provider is governed by English law.

Please ensure that all terms and conditions, of your travel arrangements are understood before accepting your travel arrangements.

All bookings made are subject to availability at the time of booking, for flights prices these can often fluctuate as a consequence of the demand and season of travel. We have no control of costs of airline yield classes and final pricing as we act as the facilitator only. Air tickets and airfares are only guaranteed once they have been issued. Please note there can be a potential time lapse between your cleared funds and for us to issue your air tickets, where we are not liable for non-availability in such cases and consequently any airfare increases.

No contract will come into existence between into effect, until your booking is fully processed and we have received cleared payment funds.

We reserve the right to refuse, at our sole discretion, any booking. For online bookings, the contract will come into existence upon acceptance of the booking conditions and only when we have been able to process payment, and the funds are cleared. We are unable guarantee availability of any travel services and accept responsibility for delayed payment transactions.

Lead Booking Passenger
If booking for more than one person, please ensure you confirm that you have the authority to accept on behalf of your fellow travellers, and to accept terms and conditions and payment responsibilities for your entire party.

Bookings made online
If you book online, you must provide us with all information which we require. You must also ensure that the credit or debit card you are using is your own, alternatively subject to our agreement, if the payment card belongs to a third party, that you have their full consent, to use their credit or debit card). For third party payments we reserve the right of requesting written authority, and copies of the back and front copies of your the payment card.

When we receive and accept your booking we will send you a confirmation e-mail and invoice and debit payment from you.

We are unable to ensure fully that our booking services are free from infection of viruses, or anything else that has a contaminating or destructive effect on your property. We always endeavour that all of our anti-malicious software guards are fully equipped and up to date.

Bookings made by telephone
If you make a booking by telephone you must provide us with all information which we require. You must also ensure that all information which you provide is accurate and that the credit or debit card you are using is your own or subject to our agreement. Should the card belong to one of the travelling party, please ensure you have their expressed authority to use their payment card. For third party payments, written authority and copies of the back and the front are mandatory.

Once your booking has been accepted by us, we shall debit payment from you and send you a confirmation invoice. From this point cancellation charges will apply. Please note that a telephone booking confirmation is as firmly confirmed as if it were made/confirmed in writing immediately.

As soon as you receive the confirmation, please check the details carefully and inform us immediately if anything appears to be incorrect as it may not be possible to make changes later.

Data Protection
We take full responsibility for ensuring that proper security measures are in place to protect your booking and travel information. We must pass aspects of information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies, etc. We may also be obliged to relay information provided to public authorities such as customs, immigration and security or credit checking companies on a need to know basis.

Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be stringent as the within the EEC. We will not pass any information on to any person not responsible contributing towards your travel arrangements. This applies to any sensitive information that you provide as details of any religious, or dietary or disability requirements. If we cannot pass this information to the relevant suppliers, whether in the EEC or not, we may not be able to provide your booking. In making this booking, your consent to this information being passed on to the relevant bodies.

Passport and Visa
You must consult the relevant Embassy or Consulate for this information. Requirements may change and you should check for up-to-date position in good time before booking/departure. We accept no liability if you are refused entry onto the flight or into any country due to failure on your part to carry the correct passport, visa or other documents required by any airline, authority or country. You must have a passport which is valid for six months after your intended date of return. You must ensure you have correct visa and health entry requirements for all countries visited including countries you may just be transiting through. This includes all stops made by the aircraft even if you do not leave the aircraft or airport.

For travelling to the USA Security and entry requirements have been increased. Please enquire with the US authorities about the requirements which apply to you before you book.

Health
It its your responsibility to visit your GP at least six weeks before travelling. you go to check what vaccinations you need and whether you need to take extra health precautions

Special Requests And Medical Problems
If you have any special requests, please advise us at time of booking. Although we will endeavour to pass any such requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. If you have any medical problem or disability which may affect your flight arrangements, you must advise us in writing before of booking giving full details.

Behaviour
You accept responsibility to ensure that you and the members of your party do not behave, to cause offence to others or risks any loss or damage to property belonging to others. Payments for any such damage or loss must be made at the time direct to the accommodation owner or manager or other supplier.

You indemnify us against any claims (including legal costs) subsequently made against us as a result of your actions. We expect all clients to have consideration for other people. If in our reasonable opinion or in the opinion of any other persons in authority you are behaving in such a way to cause or to be likely to cause distress, danger or annoyance to any third party or damage to property, we reserve the right to terminate your arrangements without notice. In this situation your total booking with us, including your return transportation arrangements, will immediately cease and we will not be responsible for paying any costs, expenses, refunds or compensation.

Force Majeure
We will not pay you compensation and will not be held responsible, if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include war or threat of war, civil strife, industrial dispute including air traffic control disputes, terrorist activity and its consequences, natural and nuclear disaster, fire or adverse weather conditions, epidemics & pandemics, unavoidable technical problems with transport, closure or congestion of airports or ports. You can check the current position of any country by telephoning the Foreign and Commonwealth Offices Travel Advice Unit on 0845 850 2829

Flights And Flight Travel Documents
Please note that a flight described in your flight ticket as "direct" will not necessarily be non-stop. All departure and arrival times on your flight ticket are provided by the airlines concerned and are estimates only. They may change due to air traffic control restrictions, weather conditions, operational or maintenance requirements and the requirement for passengers to check in on time. We are unable to make any special arrangements for you if you are delayed; these matters are at the sole discretion of the airline concerned.

In relation to flights, an infant must be under two years of age on the date of their flight to be entitled to the infant fare level which is usually 10% of IATA's published fare.

Please note that where a sector of a flight itinerary is not utilised without contacting the carrier directly any remaining sectors may be subject to cancellation without further notification. Where this situation arises we are unable to accept responsibility for any costs incurred.

In accordance with EU regulations we are required to bring to your attention the existence of a 'Community list', which contains details of air carriers that are subject to an operating ban within the EU Community. The EU Community list is available for inspection at http://ec.europa.eu/transport/air/safety/flywell_en.htm.

We reserve the right to change the airline in the event that the airline is blacklisted under the EU regulations. Any changes to the actual airline after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate.

Reconfirming All Flights
You must telephone us or the airline at least 72 hours before the departure time shown on your ticket to confirm that there have been no changes. This applies to both outbound and return flights. We will not be liable for any additional costs due to your failure to reconfirm flights. Reconfirming your flight at least 72 hours before departure is a minimum requirement.

Insurance
We strongly recommend that you and all members of your party are covered by a policy of travel insurance. If you suffer from any disability or medical condition you must disclose this in advance to the insurance company. All insurance premiums are payable in full at the point of sale and are sold incorporating a 14 day cooling off period after which time some policies may be non-refundable and you should check at the time of purchase. The fourteen day cooling off period only applies if you have not departed the UK or made any claim under the insurance policy. In any case we are not responsible for the terms and premiums of your insurance policy, and underwriters of policies my have their own terms.

Scheduled Airline Failure Administration Fee
If you are holding a ticket(s) on an airline which fails due to insolvency and has ceased flying, the money you have paid for your ticket(s) may be lost. As part of the requirements under our ATOL licence issued by the Civil Aviation Authority to protect our customers, we undertake to ensure that, should this happen, our customers receive compensation for their loss to the extent referred to below. In the event of a scheduled airline failure as a result of an insolvent winding-up prior to commencement of a passenger's trip, all monies paid by the passenger either as a deposit, or as the case may be, as the price for the scheduled airline ticket(s) will be refunded to the passenger in full; or After the passenger's trip has commenced. The sum equivalent to the price paid for the ticket(s) for such scheduled airline flights forming part of the trip as were cancelled as a direct result of the airline failure will be refunded to the passenger in full; or if the trip is curtailed forthwith upon the airline failure, the cost of direct return transportation to the United Kingdom to a similar standard to that originally booked as part of the trip, such return flight commencing at the point of curtailment of the trip as the direct result of the airline failure.

As a fee for our administering both the claims and/or the repatriation of passengers we will charge each customer a nominal administration fee for this service. This fee forms part of the cost of each airline ticket purchased from us and is not optional.

Travel Documents Checking And Despatch
It is your responsibility to check that all travel documents issued are correct. The address for all documentation will be that given at the time of booking. Documents will normally be despatched 7 days before departure. For bookings made within 14 days of departure it may be necessary for you to collect your air tickets at the airport at an extra charge. Any other vouchers will be posted or faxed to you direct. Scheduled airline tickets are sent by Royal Mail first class post. In the event of ticket loss or delay, it will be your responsibility to pay additional expenses incurred by us to arrange and post duplicate tickets. Guaranteed next day delivery can be arranged at additional cost, which can be advised at time of booking. Bookings deemed late may also require Special or Courier delivery of documents in which case we will tell you the charges at the time of booking.

Special Price Guarantee
For all scheduled flights, if you can get a cheaper flight on the same carrier and departing at the same day and time on the same route within 24 hours of making the booking with us (as time and date on your invoice) we will match the price (written proof required) or if we cannot we will refund your deposit. If you require the ticket within 24 hours the above does not apply. Fares are subject to change without prior notice.

Flight Changes
Should your flight be cancelled your rights and remedies will be governed by the airline's conditions of carriage. As a result you may be entitled to (a) Carriage on another flight with the same airline without additional costs; (b) Re-routing to your destination with another carrier without additional costs; (c) Receiving a full refund; or (d) Some other right or remedy. If a schedule change occurs to your itinerary prior to our receipt from you of the full price, or prior to the issue of your tickets (on either the outbound or return flight) we will do our best to notify you on behalf of the carrier. Should a schedule change occur to your itinerary after full balance and ticket issue, on either the outbound or return flights the relevant supplier's decision will be final and amendment charges may apply.

Changes By You
If you wish to change any item - other than increasing the number of persons in your party - and providing we can accommodate the change, you will have to pay an Amendment Fee per person which will be notified at the time of change. Otherwise any changes come under the terms of the Cancellation .

Cancellation by You

Air Ticket Refund
Airline tickets are paid for in full at the time of booking and in case of cancellation, unless otherwise stated, they are non refundable, non changeable and non re-routable. In respect of any alteration to an APEX ticket or certain other special fare tickets, some suppliers (particularly airlines) may treat a name change as a cancellation and as such will not refund any monies. Where an outbound portion of your flight coupon is not used the return sector will be automatically cancelled by the airline and no automatic right to a refund exists for such part-used tickets. All other partly used tickets are normally non-refundable and cancellations made within 24 hours of departure are non-refundable.

Your Financial Protection
We are a fully bonded hold ATOL license 3749 issued by the Civil Aviation Authority. When you buy an ATOL protected air holiday package or flight from us you will receive a confirmation invoice from us confirming your arrangements and your protection under our ATOL license number 3749. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. Full details can be obtained from the ATOL website (www.atol.org.uk).